Shipping and Returns Policy

Last Updated: 16/08/2024

Shipping Information

For orders placed through our website, we ensure that your products are delivered to you safely. Shipping is handled from Friedhof Str. 3, 47877 Willich. The estimated delivery time is generally 15 days, but this may vary depending on the order and delivery address.

Deliveries are only available to the address Friedhof Str. 3, 47877 Willich. Deliveries outside this address may incur additional charges. For more information on additional fees and details, please contact us.

If you have any questions or issues with your delivery, please email us at info@newagastro.com or call us at +49 177 777 33 67.

Returns Policy

If you have issues with your products, you can return them. Returns must be made within 14 days of the delivery date. Returned products must be unused, undamaged, and in their original condition, including original packaging and labels.

To initiate a return, please contact us first. The product must be returned in its packaging and with all labels. Further details on how to return the product will be provided through our contact information.

Return shipping costs are covered by us if the product is faulty or defective. In other cases, the customer is responsible for return shipping costs.

For any questions or return requests, please email us at info@newagastro.com or call us at +49 177 777 33 67.